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At BBCVT, we want you to shop with confidence. If you are not fully satisfied with your purchase, we provide a straightforward return and refund process that complies with applicable consumer protection laws.

Returns

You may request a return within 30 days of receiving your order, provided that the following conditions are met:

• The item has not been worn, used, washed, or damaged.

• The product is returned in its original packaging whenever possible.

• All accessories, tags, manuals, and included components are returned.

• Proof of purchase is available.

• You contact us before sending the product back.

To begin the return process, please reach out to our customer support team for return instructions.

Return Approval

Before sending any item back, customers must first obtain return authorization from BBCVT.

Returns sent without prior contact may experience delays or may not qualify for a refund.

Incorrect, Damaged, or Faulty Products

If you receive an item that is damaged, defective, or different from what you ordered, please notify us within 7 days after delivery.

Please include:

• Your order number

• A description of the problem

• Clear photographs showing the issue

After reviewing your request, BBCVT may offer one of the following remedies, depending on the situation:

• A replacement item

• A full refund

• A partial refund

• Store credit where appropriate

Items That Cannot Be Returned

Unless required by applicable law, returns cannot be accepted for:

• Personalized or custom-made products

• Products made according to customer specifications

• Items that have been worn, used, washed, or altered after delivery

• Products returned without essential original packaging if this significantly reduces their resale value

• Clearance or final-sale items clearly marked as non-returnable

Exchanges

At this time, BBCVT does not provide direct product exchanges.

If you wish to purchase a different item, simply return the eligible product for a refund and place a new order through our website.

EU Consumer Right of Withdrawal

If you are purchasing as a consumer within the European Union, you may exercise your statutory right of withdrawal within 14 days after receiving your order, without providing a reason.

To use this right:

• You must notify us before the 14-day withdrawal period expires.

• Returned goods must be sent back within the period required under applicable European consumer legislation.

This legal right exists independently of our standard 30-day return policy.

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is the result of:

• A defective product

• Shipping damage

• An incorrect item supplied by BBCVT

For your protection, we recommend using a tracked shipping service, as we cannot be responsible for returns that are lost in transit.

Refunds

After we receive and inspect your returned item, we will inform you whether your refund has been approved.

If approved:

• The refund will be issued using the original payment method.

• Processing times depend on your bank or payment provider.

• Most approved refunds are completed within 10 business days.

Delayed Refunds

If you have not received your refund within 15 business days after receiving confirmation that it was approved, we recommend that you:

• Contact your bank.

• Check with your payment provider or credit card company.

• Contact our customer support team for further assistance.

Order Cancellation

Orders may be canceled before they have been dispatched.

If you wish to cancel an order, please contact us as soon as possible.

Once an order has entered the shipping process, cancellation is no longer possible. In that case, the order may be returned in accordance with this Return & Refund Policy after delivery.

Contact Us

If you have any questions regarding returns, refunds, or your order, please contact us.

Business Name: PAHE B.V.
Trading Name: BBCVT
KvK Number: 57778949
Email: support@bbcvt.com
Phone: +31 6 28451739

At BBCVT, we are committed to resolving every return and refund request professionally, fairly, and in accordance with applicable consumer protection laws.